Frequently Asked Questions
1. What’s the minimum order quantity (MOQ)?
There is no MOQ. Customers may order 1 piece and receive it promptly. To maximize the flexibility and minimize the risk, you may also order a thousand of different types/colors hair accessories at one piece each.
2. What if my order is out of stock?
As a top-level supplier, we exhibit more than one thousand hair accessories products at both retail and wholesale quantity. As a result, the availability is not always promptly updated and we can never guarantee that all the products will be in stock all the time. Sometimes, the product you order might be out of stock or in different color. As a result, we have an option when ordering, which allows you either: accept a similar color replacement or get a refund.
3. How do you calculate shipping cost for a single or multiple purchases?
We provide 3 types of shipping service, ranging from 10-20 business days to just 3 days. Price is always the same, no matter how small or big your order is.
Standard Air Mail: One time flat fee at $3.99 per order.
Express Mail Service: One time flat fee at $12.99 per order.
UPS/TNT/DHL: One time flat fee at $24.99 per order.
4. How fast I can expect my order to arrive?
We will arrange shipment within 24 hours after your payment is received. However, as it also depends on what shipping method you choose, the estimated time of arrival is:
Standard Air Mail: 10-20 business days.
EMS: 4-8 business days.
UPS/TNT/DHL: 2-4 business days.
5. Do you provide any discounts for big orders?
At this moment, we do not provide any discounts. However, we will always include dozens of small hair clips as free gifts for bigger orders.
As customers who order large quantities are usually retail or wholesale distributor, small hair clips are more practicable for their online/off-line promotion. You can select what kind of gifts you prefer but colors are picked randomly.
6. My question is not answered here.
If you have any other questions, feel free to contact us and we will send you an answer in less than 24 hours (usually within few hours).